Our people are our greatest asset.
We invest time and resources into their personal and professional growth. Extensive technical training, customer service training, sales training and professional development opportunities enable our team to continually expand their skills. |
| Technical Training |
We keep ongoing technical training front and center so our engineers are able to continue providing the most current and comprehensive support for our customers. All SEI Engineers participate in our extensive training and certification program.
Each SEI office has a full training lab with a broad range of equipment to work and test on. Classes consist of hands-on learning and are followed by an intensive six-step certification process. Classes are customized to actual customer needs and are scheduled on a monthly basis throughout the year. |
| Customer Service Training |
Great customer service starts with hiring the best people. We have an extensive recruiting process and look for great engineers that love to take care of their customers.
These engineers share our vision of outstanding customer service that includes responsiveness, great communication, listening skills and a “whatever it takes” attitude in taking care of our customers.
We also provide customer service training. We teach the basics: communication, timely responses, problem-solving and delivering solutions.
For our service teams, we measure callback times, on-site responses and first trip repairs to ensure that we are exceeding our customer's needs.
In every department, customer service goals and feedback are routinely reviewed and best practices are shared throughout the entire company. |
| Sales Training |
Initial sales training focuses on the SEI sales process. Training is done with a regional sales manager in real time over a period of two to three months. Time is spent on making and evaluating calls, role playing, learning how to address common objections and reviewing procedures for first meetings, proposals and closings.
Ongoing sales training takes place with the entire regional team on a monthly basis. |
| Personal and Professional Development |
SEI encourages both personal and professional development for our employees. Internal workshops focusing on such topics as time-management, leadership and customer service are available annually. An extensive library with over 200 resources is continually updated with current materials and requests from employees. Employees can choose from books, cds and dvds covering a variety of topics, including: personal finance, family relations, best practices and achievement.
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