Customized maintenance agreements for on-site
hardware services.
With one of the lowest account-to-engineer ratios in the industry, we
are able to meet
needs with customized response times
and
a solid commitment
to service excellence.
Our service agreements are designed to provide the support and solutions our customers want. |
| Standard Options For Maintenance Agreements Include: |
Customized On-Site Response
With customized response times that can include 24x7 coverage, you determine what response meets your business needs. |
Dedicated Primary Engineer
Your account is serviced by a primary engineer who can support your equipment and exceed your expectations. |
Standard 30-Minute Callback
Service calls are always answered by a live dispatcher and a field engineer contacts you within a half hour. |
Locally Stocked Parts
Stocking parts locally is key to quicker repairs for you. A physical site audit determines which high fail items to stock for you in our local office. |
Warranty Tracking
Your local account executive tracks the warranty coverage and expiration for each equipment item on agreement for your convenience. |
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