cisco os support
 

A Better Cisco Support Solution

 
Did you know that SMARTnet is NOT your only Cisco Support option? When making the decision to renew your current OEM support contract, why not consider a third-party option? Discover why SEI is a better choice for your Cisco SMARTnet maintenance and support needs. 

Meeting all of our customers’ needs is job #1 at Service Express. We make it easier for you to place service calls, easier to partner with your field service engineer, and easier to get the support you need.

And we always back solutions with our proven SEI Service Delivery.

Cisco Support

  • SMARTnet is expensive
    • Smartnet is not your only coverage option
  • Confusion about iOS accessibility and what is available to customers
    • What’s the difference between Updates and Upgrades
  • Lack of flexibility in coverage
    • Cisco’s coverage is on their timetable not yours
  • Customer feels forced to upgrade
    • Prolong the useful life of your current equipment

Cisco Software Support

  • Typical support savings of 30-50% vs. Cisco SMARTnet
    • Cut costs without a cut in support
  • GLOBAL 24x7x365 access to Cisco certified engineers with hands-on networking experience
    • Similar – if not better – support than you get from Cisco
    • TAC support via 3 Global TAC centers to meet your time sensitive needs
  • GLOBAL access to hardware
    • Global distribution centers for 4-Hour stocking
  • Simple, coterminous contracts and flexible terms
    • Easy access + Easy Add/Delete process = Administrative Ease
    • Accounting flexibility – NOT a one-size-fits-all approach

Working with YOU on a Total Support Solution




Cisco OS

  • 24 x 7 TAC Support
    • 365 phone support with Cisco Certified Engineers
    • Standard offering
  • Hardware Replacement
    • Choice of NBD or 4-Hour Response
  • Bug Fixes
    • Security vulnerabilities & patch fixes to code
    • Free regardless of SMARTnet status
  • iOS Updates
    • Consultative approach for true hybrid coverage
    • SMARTnet needed for some advanced setups
    • Catalyst 4500 and below (IT & LAN) updates are free
  • iOS Upgrades
    • Upgrades are never available through SMARTnet
    • SEI can facilitate upgrade purchases for you

Cisco Support

Some interesting facts gathered from our friends at Forrester & Gartner:

  • 79% of all refresh cycles are 3-5 years
  • Useful life of hardware is 7-10 years
  • 85% of CIOs would keep legacy equipment
  • 80% of CIOs don’t know there are alternatives to the OEM

Cisco Support

More interesting facts to understand why choosing a third-party support provider could be better for your company:

  • 40-60% of networks don’t need SMARTnet
  • Access to software on 4500 and below is free (IT & LAN Base)
  • No more updates from Cisco after End-of-Software maintenance release date
  • iOS upgrades are not included with SMARTnet



Tour Our Technical Center

Tour Our Technical Center

Working together to deliver better hardware maintenance for you – tour our Technical Center to see how.

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AVOID PARTS DELAYS

AVOID PARTS DELAYS

How does “we deliver exceptional maintenance support” reduce your downtime? Keeping parts local means your fix doesn’t have to wait.

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STORAGE EQUIPMENT REFRESH

STORAGE EQUIPMENT REFRESH

Do you find yourself buying new every 3 to 5 years?  You have a more cost-effective option with post-warranty maintenance.

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