os support

Keep your business operations running smoothly and reduce the risk of unplanned IT outages.

You have easy access to answers for your OS support needs – from configuration and usage to resolving a production system issue.

Exceptional software support with flexible service agreements, certified OS engineers and quick service response are part of our SEI Software Service Delivery.

We support Brocade, Cisco, HP, Juniper, Solaris and VMware operating systems, reduce downtime, save you money and make your job a whole lot easier.

 

How does SEI’s Brocade support compare?

Software support is available through the SEI partnership. Our support offering is equivalent to Brocade’s TAC and is provided by Certified Engineers available 24×7.

  • Simple co-terminus contracts
  • Security vulnerabilities and patch fixes to code
  • Account flexibility

it maintenance services

Cisco SMARTnet Alternative iOS Support

Software support is available through the SEI partnership. Our support offering is equivalent to Cisco’s TAC and is provided by Cisco Certified Engineers available 24×7.

  • GLOBAL 24x7x365 access to Cisco certified engineers with hands-on networking experience
  • Global Access to Hardware Replacement
  • Simple co-terminus contracts
  • Security vulnerabilities and patch fixes to code
  • Account flexibility

Cisco Support

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it maintenance services

HP Tru64 UNIX OS Maintenance

SEI offers both 8×5 and 24×7 technical support contracts on Alpha HP Tru64. HP Tru64 support is not limited to SEI office locations but offered nationwide. The standard service delivery is not limited to but consists of the following:

  • Dedicated primary and secondary OS engineer
  • Remote login and phone support
  • Site Audit
  • Annual Preventive Maintenance
  • 15 minute average customer call back
  • Network troubleshooting
  • Performance troubleshooting
  • User account troubleshooting
  • Customer Portal option

HP Tru64 UNIX Professional Services

SEI offers both contract and billable Professional Services. These services are not limited to but consist of the following. SEI chooses to limit Professional Services on Tru64 to avoid risk of making changes to an end-of-life environment that has no OEM support option.

  • OS Backups
  • Security evaluation and hardening


OS Support

it maintenance services

HP-UX OS Maintenance

SEI offers both 8×5 and 24×7 technical support contracts on HP9000 / HP Integrity. HP-UX support is not limited to SEI office locations but offered nationwide. The standard service delivery is not limited to but consists of the following:

  • Dedicated primary and secondary OS engineer
  • Remote login and phone support
  • Site Audit
  • Annual Preventive Maintenance
  • 15 minute average customer call back
  • OS recovery
  • LVM including vxfs filesystem maintenance
  • MirrorDisk/UX setup and troubleshooting
  • Online JFS maintenance
  • Network troubleshooting
  • Performance troubleshooting
  • User account troubleshooting

HP-UX Professional Services

SEI offers both contract and billable Professional Services. These services are not limited to but consist of the following:

  • OS backups and recoveries using Ignite and fbackup/frecover
  • Security evaluation and hardening
  • OS upgrades and updates from customer supplied software
  • Server side SAN filesystem configuration
  • Npar setup
  • LVM setup
  • Service Guard Cluster assistance


ios support

it maintenance services

How does SEI’s Juniper support compare?

Software support is available through the SEI partnership. Our support offering is equivalent to Juniper’s TAC and is provided by Certified Engineers available 24×7.

  • Simple co-terminus contracts
  • Security vulnerabilities and patch fixes to code
  • Account flexibility

Juniper Chart
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it maintenance services

Sun / Oracle Solaris OS Maintenance

SEI offers both 8×5 and 24×7 technical support contracts on Sun SPARC  and x86 Servers. Solaris support is not limited to SEI office locations but offered nationwide. The standard service delivery is not limited to but consists of the following:

  • Dedicated primary and secondary OS engineer
  • Remote login and phone support
  • Site Audit
  • Annual Preventive Maintenance
  • 15 minute average customer call back
  • OS recovery
  • Volume Management and UFS and ZFS filesystem troubleshooting
  • Network troubleshooting
  • Performance troubleshooting
  • User account troubleshooting
  • Customer Portal option

Sun / Oracle Solaris Professional Services

SEI offers both contract and billable Professional Services. These services are not limited to but consist of the following:

  • Server automated deployment such as JumpStart and Flash Archives
  • Security evaluation and hardening
  • OS upgrades and updates from customer supplied software
  • Server side SAN filesystem configuration
  • Zone creation and virtualization
  • Veritas volume manager and filesystem setup


technical services

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exceptional maintenance support + exceptional customer service
…………………………………………………………… Experience The SEI Way ……………………………………………………….

 



Tour Our Technical Center

Tour Our Technical Center

Working together to deliver better hardware maintenance for you – tour our Technical Center to see how.

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AVOID PARTS DELAYS

AVOID PARTS DELAYS

How does “we deliver exceptional maintenance support” reduce your downtime? Keeping parts local means your fix doesn’t have to wait.

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STORAGE EQUIPMENT REFRESH

STORAGE EQUIPMENT REFRESH

Do you find yourself buying new every 3 to 5 years?  You have a more cost-effective option with post-warranty maintenance.

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