How do we deliver better IT maintenance service?
With a committed team and an approach that relies on processes that are proactive and proven. – Each step of the way – starting with understanding what it is you want and need from your hardware maintenance partner to stocking your parts locally – we have the people and processes in place to ensures the best results for your data center and your budget. Most importantly, when your call comes in, your engineer responds quickly and effectively.
Our Distribution warehouse holds over 80,000 parts in inventory. – These parts are tested and then shipped to 37 offices to meet customer needs. Testing, inventory accuracy and locally stocked parts are how SEI equips engineers to respond quicker and more effectively to repairs and preventative maintenance needs. Training is another key component in our engineers’ ability to resolve your break/fix needs quicker. With 11,000 sq. ft. of training area and labs, plus a variety of OEM equipment in Grand Rapids, SEI engineers focus on both hands-on technical expertise and customer service skills.
Being prepared. – We take all the necessary steps to be able to meet the needs of our customers without delay. We also uncover ways to prevent issues from occurring – preventing and reducing downtime is part of our service.