When it comes to supporting your IT Team – it takes more than just the technical knowledge or the lowest cost to help you reach your most critical goals.
With SEI, you don’t face phone trees, parts delays or guessing games re: when or who will show up onsite. We prepare for your call long before the red light goes on.
Keeping data center operations running smoothly is our goal – one that our customers appreciate and count on.
Take a look at what makes SEI the kind of service company that delivers more for its customer and more for its employees. See how our unique Vision, our inventory process and our dedicated team works together to deliver the best results for our customers.
When the time comes to consolidate your data center, we can make virtualization easy for you. From hardware to licensing, services to asset disposition and everything in between, our team of VMware Certified Professionals will provide the support you need. Great SEI service and just one P.O. to make it simple for you.
Inventory Management: Locally Stocked Parts
We keep parts on-hand locally, so up-time is restored without delay. Stocking parts for each customer at their local SEI office meets the goals of our customers and our engineers. Our parts system analyzes inventory 24/7 to keep local offices ready for action.
Inventory Management: Inventory Accuracy
When a call comes in Sunday at 3am – the right parts are on the right shelf for both you and your SEI engineer! Daily cycle counts, weekly cycle counts, an automated sparing system and an experienced purchasing team keep our inventory accuracy at a 99.9%. We take a proactive approach to eliminating delays due to parts issues.
Inventory Management: Testing & Quality
At SEI, we test every single part to OEM standards before it is released into our service inventory. While testing, our production engineers also carry out our Data Destruction policy, which is NIST and DoD compliant. As a green company, any part that does not meet the testing standards, is recycled.
Sharing Success: Innovative Solutions with LifeWay.
LifeWay Christian Resources incorporates a hybrid cloud and OpenStack model to meet the challenges of their changing ministry, including transitioning from brick and mortar to eCommerce to fulfill their mission of providing “Biblical Solutions for Life“. Check out LifeWay’s story!
How do we deliver Hardware Maintenance The SEI Way?
What does it mean when we say “we deliver exceptional maintenance support”? Our Senior Sales Executives and Dedicated Field Engineers do one thing – they support you – and they do it well. SEI is your trusted partner, not just another vendor. Everything we do revolves around our outstanding customer service experience and providing you with the best support in the industry. Watch here to see what The SEI Way means.
How do we deliver better IT maintenance service?
By responding to our customers’ needs quickly and effectively. Tour our Technical Center and see how we work together to deliver better hardware maintenance.
Our team of hardware experts are here for you.
System solutions, upgrades, installations/de-installations and asset recovery needs.
Working with our Technical Team, we can put together a Midrange, Intel-based, Mainframe or Enterprise Storage solution for you – meeting both your performance and budget needs. Hear from some of our hardware sales executives, and see why SEI is the better choice.
How do you give team members a sense of ownership in the company, so they work harder, perform better, and reach goals?
At Service Express, senior leaders believe their number one objective is to help team members reach their personal goals. “That’s what drives us,” says Ron Alvesteffer, president of Service Express, Inc.
[The SEI Way] is how we identify our unique culture at Service Express.
Built on SEI’s unique Vision, Four Core Objectives and SR5 Performance Measurement System, these three pillars transfers ownership for individual and corporate success to SEI employees. As a result of this employee engagement, SEI has maintained an 87% Net Promoter Rate and driven double-digit revenue growth for the past decade.
exceptional maintenance support + exceptional customer service
…………………………………………………………… Experience The SEI Way ……………………………………………………….