SEI Hardware Maintenance Service Delivery

Proactive and experienced, we respond to customer needs 24/7.

30 Min. Engineer Call Back10 minute engineer call back average. Place a service call and within 30 minutes, you talk to your primary engineer. Troubleshooting begins immediately and parts are identified for a first-time fix.

On-Site ResponseReliable on-site response from your primary engineer. Our low account-to-engineer ratio means our engineers are able to meet the on-site service response for each of their customers.

Locally Stocked PartssQuick access to parts. With a complete physical site audit of your equipment, we stock the parts needed locally to keep you up and running.

Dedicated SEI Engineers

Better service. Your primary and secondary SEI engineers focus on your needs and provide consistent service
for every call.

Hardware Maintenance

Prolong the life of your hardware.
We help increase your productivity by reducing downtime and the number of service calls needed.

Administrative FlexibilityAdding and deleting equipment is hassle-free. No delays or tricks to keeping your agreement current and accurate.  Plus we keep your coverage on one co-terminus agreement for easy tracking for coverage and budgeting.

Service Status UpdatesRemove the guesswork. Your engineer keeps you informed – from start to finish – throughout the entire service call. Plus a follow-up call in case anything new develops.

Customer Service MeetingsHow are we doing? Are you getting the service promised? Can we help in other ways? We regularly keep in touch so we continue to improve on our partnership.

Local Account ExecutiveI’m here to help! Your local account executive is your go-to resource. Discuss current and future needs. Questions? Your SAE will get you the answers.

It’s easy to get the support you need with SEI!



Tour Our Technical Center

Tour Our Technical Center

Working together to deliver better hardware maintenance for you – tour our Technical Center to see how.

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AVOID PARTS DELAYS

AVOID PARTS DELAYS

How does “we deliver exceptional maintenance support” reduce your downtime? Keeping parts local means your fix doesn’t have to wait.

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STORAGE EQUIPMENT REFRESH

STORAGE EQUIPMENT REFRESH

Do you find yourself buying new every 3 to 5 years?  You have a more cost-effective option with post-warranty maintenance.

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