SEI Hardware Maintenance Service Delivery
Proactive and experienced, we respond to customer needs 24/7.
10 minute engineer call back average. Place a service call and within 30 minutes, you talk to your primary engineer. Troubleshooting begins immediately and parts are identified for a first-time fix.
Reliable on-site response from your primary engineer. Our low account-to-engineer ratio means our engineers are able to meet the on-site service response for each of their customers.
Quick access to parts. With a complete physical site audit of your equipment, we stock the parts needed locally to keep you up and running.
Better service. Your primary and secondary SEI engineers focus on your needs and provide consistent service
for every call.
Prolong the life of your hardware.
We help increase your productivity by reducing downtime and the number of service calls needed.
Adding and deleting equipment is hassle-free. No delays or tricks to keeping your agreement current and accurate. Plus we keep your coverage on one co-terminus agreement for easy tracking for coverage and budgeting.
Remove the guesswork. Your engineer keeps you informed – from start to finish – throughout the entire service call. Plus a follow-up call in case anything new develops.
How are we doing? Are you getting the service promised? Can we help in other ways? We regularly keep in touch so we continue to improve on our partnership.
I’m here to help! Your local account executive is your go-to resource. Discuss current and future needs. Questions? Your SAE will get you the answers.