SEI services customers in seven states and has grown
an average
of 20% annually over the past ten years.
With a continuous focus on equipping our teams with the right tools and training, our employees are able to deliver the exceptional customer service and computer support required to maintain
a 98% customer retention rate. |
| History |
Service Express has been providing onsite hardware maintenance services for mission critical servers since 1986. Formerly a division of a hardware reseller in Grand Rapids, Michigan, SEI
was incorporated in 1993.
Initially, the sole focus was securing hardware maintenance contracts on DEC hardware. Service Express has since expanded its supported products list to include IBM, HP, Sun and Intel based servers, along with peripherals. SEI has also established a printer division to focus exclusively on printer maintenance and quality toner products and a Sun Solaris software support team for
our customers. |
| The Four Core Objectives |
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To create a healthy work-life balance for our
employees and direct a successful growth strategy, Service Express incorporates a straightforward
approach to our business.
· Excellent Customer Service
· Employee Satisfaction
· Margin Retention / Margin Growth
· Revenue Growth
Decision making and future plans are based
on our Four Core Objectives, with each objective given equal measure. |
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| The SEI Vision |
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The SEI Vision is to "work with employees to help them achieve their personal, professional and financial goals." This initiative drives employee satisfaction and company growth.
Each employee discusses their individual goals with their manager on a regular basis, including two formal Vision Talks annually. Opportunities and strategies are created to encourage personal goal achievement. At SEI, employees are empowered to achieve their personal and professional best. |
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