SEI peopleTogether, we deliver exceptional maintenance support + exceptional customer service

 

SEI: Our Story

Since 1986, SEI has been delivering on-site hardware maintenance for mission critical servers. We started as a division of a local IT hardware reseller in Grand Rapids, Michigan, before splitting off and incorporating.

 

From one office, one account executive and two engineers – SEI offered customers an alternative to DEC service. Two plus decades later, our expertise has grown and we have expanded our data center supported products to include IBM, HP, Sun, Dell and ProLiant servers, along with EMC, STK, NetApp, Cisco and Hitachi storage equipment.


As a third-party maintenance provider, SEI also provides additional service solutions including: Hardware System Solutions, Sales & Upgrades, OS Support, Virtualization and Data Center Relocations.

 

With the demands of growth and the drive for quality control, SEI opened a central warehouse and training facility in Grand Rapids in 2009. The SEI Distribution & Training Center holds over 90,000 parts and has 11,000 sq.ft. of training and lab area with a variety of equipment for engineer training and production testing.

 

Today, SEI maintains servers and storage in data centers for hospitals, manufacturing plants, universities, banks, Fortune 500 companies, financial institutions, government agencies and other mid to large companies from 37 offices in eighteen states.

 

Every year, SEI expands coverage territory and supported products to reach more customers with our brand of exceptional customer service and technical support.

 

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Our Experience

For thirty years, we have been maintaining and repairing data center servers and storage equipment, improving our service delivery and continually exceeding our customers’ expectations.

By combining a proactive approach to better service and better solutions, SEI creates long-term partnerships with customers based on mutual respect, trust and loyalty.

 

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Our 80 Net Promoter Score

It’s evident from our customer feedback – investing in employees and processes delivers better results.

In an industry where only 42% of IT professionals rate themselves as promoters of the companies who they do business with, an unprecedented 80 score for Service Express shows how much our customers believe in SEI to provide them the best service possible.

 

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Our Culture

We have built our company by hiring the right people, meeting each customer’s needs, working hard and having tons of fun. Great results for customers and SEI alike!

 

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Our Vision

Our promise is to “work with our employees to help them achieve their personal, professional and financial goals.Our employees drive our excellence and our growth.

 

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The SEI Way Ebook

SEI President & CEO Ron Alvesteffer tells more of our story in The SEI Way – values and practices of a growing company. Ron shares our strategy for growth and how we are able to achieve great results for our customers, our employees and our company.

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exceptional maintenance support + exceptional customer service
…………………………………………………………… Experience The SEI Way ……………………………………………………….

 

Tour Our Technical Center

Tour Our Technical Center

Working together to deliver better hardware maintenance for you – tour our Technical Center to see how.

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AVOID PARTS DELAYS

AVOID PARTS DELAYS

How does “we deliver exceptional maintenance support” reduce your downtime? Keeping parts local means your fix doesn’t have to wait.

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STORAGE EQUIPMENT REFRESH

STORAGE EQUIPMENT REFRESH

Do you find yourself buying new every 3 to 5 years?  You have a more cost-effective option with post-warranty maintenance.

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