| SEI Service Delivery |
| 30 Minute Engineer Call Back |
Place a service call and within 30 minutes or less, you are discussing the issue with your primary engineer. Troubleshooting begins immediately and needed parts are identified for a first time fix. |
| On-Site Response |
Reliable on-site response from your primary engineer. Our low account-to-engineer ratio means that our engineers are able to meet the customized on-site service response for each of their customers. |
| Local Parts Availability |
Quick access to parts. With a complete physical site audit of your equipment, we stock the parts needed locally to keep you up and running. |
| Dedicated SEI Engineers |
Better service. Your primary and secondary SEI engineers focus on your needs and provide consistent service for every call. |
Preventative Maintenance
Health Checks |
Prolong the life of your hardware and reduce the number of service calls needed. We can help increase your productivity and reduce downtime. |
| Warranty Tracking |
Leave the details to us. We will track each server in your data center for accurate, convenient post-warranty hardware coverage. |
| Administrative Flexibility |
Need a customized billing statement? We will generate one. Adding or deleting items is only a request away. We make sure there are no delays in keeping your agreement current and accurate. |
| On-Site Maintenance Log |
You have convenient access to critical site information, activity logs, preventative maintenance schedule and the service history of your equipment. |
| Service Status Updates |
We remove the guesswork. Your engineer keeps you informed - from start to finish - throughout the entire service call. |
| Local Account Executive |
Questions? Your local account executive is dedicated to understanding your needs and knowing how SEI can help provide the service to meet those needs. |
| Customer Service Meetings |
Let's review. Are you getting the service we promised? Can we help in other ways? We regularly keep in touch so we continue to improve our service for you. |
98% SEI Customer Retention Rate