Our experience For over twenty years, we have been maintaining and repairing critical servers, locally stocking the right parts, improving skills with comprehensive hands-on training, and continually meeting our customers' needs.
Our culture
We have built our company on hiring the right people, working hard, having tons of fun and getting great results!
Our History
Since 1986, Service Express has been delivering on-site data center maintenance for mission critical servers. Formerly a division of a Grand Rapids, Michigan reseller, SEI was incorporated in 1993.
Over the next two decades, our expertise grew and we expanded our supported products to include IBM, HP, Sun, Dell, and ProLiant servers, along with EMC and STK storage equipment and software support.
To accommodate current and future growth, SEI opened a central warehouse and training facility in Grand Rapids in 2009. The Broadmoor Technical Center holds over 35,000 parts and has 8,000 sq ft training and lab area with servers for engineer training.
SEI President Ron Alvesteffer shares our story in "The SEI Way - values and practices of a growing company". The
e-book includes our strategy for growth and how we are able to achieve great results for our customers, our employees and our company.
Customer Loyalty We always focus on customer service and how to meet our customers' needs. We equip our teams with the right tools and training to be able to deliver the exceptional customer service and data center maintenance support required to achieve and maintain a 98% SEI Customer Retention Rate.
98% SEI Customer Retention Rate